Remote Tech Support

CultureShockMedia provides a variety of web based Support Services. Our live interactive Internet eSupport services reduce help desk support costs while enhancing the customer experience. Our Web Help Desk eSupport services include:

• Text Chat - Requires a current browser.
• Live Web based Help Desk Support Remote Control
• Proactively offer assistance to customers visiting our client's web pages.
• Client specific support hours, greetings, and responses.
• Customized reports and billing.
• Custom built interactive eSupport pages.
• CultureShockMedia's Methodology

We perform a detailed appraisal of a client's support and business requirements. Then we develop a custom support plan that integrates traditional call center and/or live Web/Internet eSupport to meet the client's support requirements and business objectives. This approach enables us to provide clients with:

• A customized cost-effective help desk support solution.
• Defined service level commitments and goal setting.
• Technical Support via Web chatting. Quality Assurance (QA) support.
• Evaluation metrics for measuring support service level of performance.
• A single point of contact and a team of specialists.
• Flexible and detailed support activity reporting.
• On-time start-up and implementation of support.
• Seamless help desk support to enhance a client's branding.

Our pricing is based on the following criteria:

• Mix of services a client orders.
• Service level commitments a client requires.
• Amount of setup and customization a client needs.
• Supervision and staffing required to operate the client's eSupport help desk.